Terms of service

Last Updated: May 2026

Welcome to Crunch Jar. These Terms of Service ("Terms") govern your access to and use of our website, products, and services available through crunchjar.com.au (the "Site").

By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

1. General Information

This website is operated by Crunch Jar Pty Ltd ("Crunch Jar", "we", "us", or "our").

Company Address:
Greenacre NSW 2190
Australia

Support Email: support@crunchjar.com.au
Business Enquiries: info@crunchjar.com.au

2. Eligibility

By using this Site, you confirm that you are at least 18 years old or have permission from a parent or guardian to use this Site.

You agree to provide current, complete, and accurate information when placing orders or creating an account.

3. Products & Services

We make every effort to accurately display and describe our products. However:

  • Product appearance may vary slightly depending on your device or screen settings

  • Product availability may change without notice

  • We reserve the right to limit or discontinue products at any time

All products are intended for personal use only and not for resale unless otherwise agreed in writing.

4. Orders

By placing an order, you are making an offer to purchase products from Crunch Jar.

We reserve the right to:

  • Accept or decline orders

  • Cancel orders suspected of fraud or unauthorized activity

  • Limit quantities purchased

  • Correct pricing or listing errors

You will receive an order confirmation email after placing your order. Acceptance of your order occurs once payment has been processed and your order has been dispatched.

5. Pricing & Payments

All prices displayed on the Site are in Australian Dollars (AUD) unless otherwise stated.

Prices may change at any time without notice.

Customers are responsible for providing accurate payment and billing information. By placing an order, you confirm that you are authorized to use the payment method provided.

6. Shipping & Delivery

Delivery timeframes provided are estimates only and are not guaranteed.

Crunch Jar is not responsible for delays caused by shipping carriers, customs processing, weather events, or circumstances outside our control.

Risk of loss and ownership of products passes to you once the order has been handed to the shipping carrier.

7. Returns & Refunds

Please refer to our Returns & Refund Policy for information regarding damaged, faulty, or incorrect items.

Due to the perishable nature of our products, we generally do not accept returns for change of mind purchases.

8. Intellectual Property

All content on this Site including logos, branding, images, product names, graphics, text, and website design is owned by Crunch Jar and protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any content from this Site without prior written permission.

9. Prohibited Use

You agree not to:

  • Use the Site for unlawful purposes

  • Interfere with the security or operation of the Site

  • Attempt unauthorized access to systems or accounts

  • Upload malicious code or harmful content

  • Use the Site in a way that may damage our business or reputation

We reserve the right to suspend or terminate access to the Site if these Terms are violated.

10. Third-Party Services & Links

Our Site may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party websites.

11. Disclaimer

Our products and Services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Crunch Jar disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the fullest extent permitted by law, Crunch Jar will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Site or products.

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

13. Privacy

Your use of our Services is also governed by our Privacy Policy.

14. Changes to These Terms

We may update these Terms from time to time. Changes will take effect immediately upon posting to the Site.

Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising in connection with these Terms or the Services shall be subject to the jurisdiction of the courts of New South Wales.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Crunch Jar Pty Ltd
Greenacre NSW 2190
Australia

Support: support@crunchjar.com.au
Business Enquiries: info@crunchjar.com.au