Privacy policy

Last Updated: May 2026

This Privacy Policy describes how Crunch Jar Pty Ltd ("Crunch Jar", the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from crunchjar.com.au, or otherwise communicate with us regarding our products and services (collectively, the "Services").

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

We may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment and order information
  • Account information
  • Customer support communications
  • Device and browsing information
  • IP address and website usage data

We collect this information when you:

  • Place an order
  • Contact us
  • Subscribe to marketing communications
  • Browse or interact with our website

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and services
  • Prevent fraudulent activity
  • Comply with legal obligations
  • Send marketing communications where permitted

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content and advertisements.

You may disable cookies through your browser settings, however some features of the website may not function correctly.

For more information about Shopify cookies, please visit:
https://www.shopify.com/legal/cookies

Sharing Your Information

We may share your information with trusted third parties including:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Analytics and marketing providers
  • Customer support platforms

We only share information necessary to operate our business and provide our Services.

Data Security

We take reasonable precautions to protect your personal information. However, no online transmission or storage method can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent to marketing communications

To exercise these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our Services are not intended for individuals under the age of 16 and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Crunch Jar Pty Ltd
Greenacre NSW 2190
Australia

Support: support@crunchjar.com.au
Business Enquiries: info@crunchjar.com.au

We aim to respond to all enquiries within 1–2 business days.